“Edutaining” Training for the Medical Field

Online Training for the Entire Medical Staff!

Are you overwhelmed training NEW STAFF?
Do you struggle keeping CURRENT STAFF motivated and excited about education?
Do you wish you had some help?!

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Training Package

How to answer the phone. Phone skills

Telephone Success

  • 14 fun video vignettes highlighting all areas of telephone training
  • 36+ minutes of video lessons
  • Printable In a Wink Think Book for the Group Leader
  • Printable In a Wink Think Book for the Participant
  • A telephone procedure manual that you can customize for your office

From “Hello” to “Goodbye” Telephone Success in a Wink is a fun and educational experience designed for all members of the medical office team who use the telephone.  So that would include…EVERYONE!  medical office telephone skills

medical office front desk training. medical office etiquette

Great Patient Service

  • 12 fun video vignettes that address various aspects of improving patient service
  • 36+ minutes of video lessons
  • Printable In a Wink Think Book for the Group Leader
  • Printable In a Wink Think Book for the Participant
  • A Star Contract that you can customize for your office

Everyone on the medical office team interacts directly or indirectly with patients.  That makes From “Please” to “Thank You” Great Patient Service in a Wink an educational journey perfect for your entire office!  medical office etiquette medical office dress code

staff-training

Staff Meetings

  • Twelve unique messages create the basis for a year’s worth of monthly staff meetings
  • Exercises at the end of each chapter help to cement the learning
  • Written in a fun, whimsical manner, it helps to keep everyone’s attention so learning can take place
  • The educational experience can be done in a large group or individual setting

Got Service?  Everything I Learned About Patient Service I Learned from Dairy Farming is a homespun look at topics that are fundamental to great patient care. This fun, easy read can spice up even the most routine staff meeting.medical office training

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