Leaders in Professional Training
  Wink Productions - We create Edutaining Training for the medical field

TOPICS INCLUDE:
Rings Around the Office - When to Answer a Ringing Telephone
- - - - - - - - - - - - - - - -
Whose Job Is It Anyway? - Telephone Responsibility
- - - - - - - - - - - - - - - -
Hi, Hello, Howdy - The Greeting
- - - - - - - - - - - - - - - -
Mind Your Manners - Telephone Etiquette
- - - - - - - - - - - - - - - -
Close the Call - Scheduling Appointments
- - - - - - - - - - - - - - - -
Hold Please - Placing Callers on Hold
- - - - - - - - - - - - - - - -
Your Estimated Wait Time - The On-Hold Message
- - - - - - - - - - - - - - - -
Lost in the Branches of the Phone Tree - Telephone Menus
- - - - - - - - - - - - - - - -
When You Need Backup - Transferring Calls
- - - - - - - - - - - - - - - -
Massage the Message - Leaving and Taking Messages
- - - - - - - - - - - - - - - -
It's for Me! - Personal Calls
- - - - - - - - - - - - - - - -
Chatty Callers - Dealing with the Talkative Caller
- - - - - - - - - - - - - - - -
Patience with Patients - Handling the Unhappy Caller
- - - - - - - - - - - - - - - -
Stammer and Stutter with Style - Handling Tough Questions


Currently available training products from Wink Productions
Medical Office Training: From Hello to Goodbye
Medical Office Training: Got Service
From Please to Thank You
About Wink: Our Services include training for your medical office
Contact Wink Productions to discuss your medical office training needs
From "Hello" to "Goodbye"
Telephone Success in a Wink
order online! 		From Hello to Goodbye - Telephone Success in a Wink: Medical Office Training for the Whole Office!
This is a fun and educational experience designed for all members of the medical office team who use the telephone. So that would include...EVERYONE!
Presented in an informative, entertaining manner, From "Hello" to "Goodbye" is a training tool you'll want to use in your successful practice.

View a sample video vignette "Hold Please"

View a sample page from the In a Wink Think Book for the participant "Hold Please"
Designed to Be Used Either in a Group or an Individual Setting, the Materials Include:
  • CD with 14 fun video vignettes highlighting all areas of telephone training
  • In a Wink Think Book for the Group Leader
  • In a Wink Think Book for the Participant
  • A telephone procedure manual that you can customize for your office
Better Telephone Skills Improve Patient Satisfaction
  • Improve communication with the most important person in the office - your patient!
  • Ensure that everyone who uses the telephone is managing calls the same way
  • Produce a customized telephone procedure manual for your office
  • Save your office time by using professionally packaged training



Education through Entertainment - Edutainment!
Copyright 2000-2006 Wink Productions, Inc.