“Edutaining” Training for the Medical Field

Online Training for the Entire Medical Staff!

Are you overwhelmed training NEW STAFF?
Do you struggle keeping CURRENT STAFF motivated and excited about education?
Do you wish you had some help?!

medical office online customer service training

Training Package

How to answer the phone. Phone skills

Telephone Success

  • 14 fun training video vignettes
  • 36+ minutes of video lessons
  • Printable group leader book
  • Printable participant book
  • Customizable telephone procedure manual

From “Hello” to “Goodbye” Telephone Success in a Wink is a fun and educational experience designed for all members of the medical office team who use the telephone.  So that would include…EVERYONE!  medical office telephone skills

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Great Patient Service

  • 12 fun training video vignettes
  • 36+ minutes of video lessons
  • Printable group leader book
  • Printable participant book
  • Downloadable & customizable contract

Everyone on the medical office team interacts directly or indirectly with patients.  That makes From “Please” to “Thank You” Great Patient Service in a Wink an educational journey perfect for your entire office!  medical office etiquette medical office dress code

staff-training

Staff Meetings

  • 12 staff meeting messages
  • Exercises at the end of each chapter
  • Learning combined with fun
  • For large groups or individuals

Got Service?  Everything I Learned About Patient Service I Learned from Dairy Farming is a homespun look at topics that are fundamental to great patient care. This fun, easy read can spice up even the most routine staff meeting.medical office training

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